FAQ

Shipping

Do you ship internationally?
Shipping internationally is very expensive, so we currenlty focus on the US market.  However, if you would like a quote for an international shipment feel free to send us your address and what product you’re interested in and we’ll get you a quote.

How long will it take to receive my art?
The standard ground shipping option takes 5-7 days depending on where you are located from Seattle.  We subsidize some of this cost to bring you highly affordable shipping at just $8.95 per order.  If you’d like your print faster, you can opt for 3 day air or next day air shipping at a much higher cost of course.

What if my art arrives damaged?
This is rare occurrence but should it happen, it’s important that you take a picture of the box and the print and notify us within 10 days of receiving the print.  We will issue a replacement replacement.

May I pick up my art locally?
Sure, Bumblejax creates your order and is based in Seattle (421 Fairview Ave N).  Select “local pickup” during the order process and we’ll notify you when it’s ready.

Production Time

How long does it take to ship out the artwork?
This depends on whether the piece is a standard size or a custom size.  If the piece is a custom size it will be noted on the product details page and these will take a few business days longer.  So, 4-6 business days for standard sizes and 8-10 business days for custom sizes.

Can I pay extra to have my order produced faster?  
Yes!  We’ll rush out your art in 2 business days (instead of the usual 4-6) for an extra 10% of the order.

The Art

What inks and paper do you use?
The standard paper is Ilford 10mil professional satin photobase paper (acid free) and the metallic paper upgrade is Lexjet Sunset Metallic.  The HP Vivera pigment inks are rated to last an excess of 100 years without fading. (indoors and out of direct sunlight and high humidity).

Will the prints match exactly what is online?
No, we can’t make that guarantee.  While our craftsmen have years of experience using state of the art printing equipment, it’s impossible to match the colors you see on your monitor to what is printed in the lab.  However, we’re certain it will be close and you will love your art.

Does the art come ready to hang?
Absolutely!  Every piece comes with floater blocks so that your art “floats from the wall” in addition to hanging hardware.  No tools are required using our hanging system!

What’s the best way to care for my art?
All mounted prints can be wiped with a lint free, slightly damp cloth but be very careful with the acrylic product as it may scratch easily.  So that your art lasts a lifetime, it’s best to keep it out of areas of high humidity, high heat and direct sunlight.

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Other

May I resell my art?
Sure, you may resell the art that you purchased, buy you may not reproduce the image and resell it.  That is copyright infringement.

I don’t see the size I want.  Is it possible to order a custom size?
It’s possible, but for very large sizes we may not have a high enough resolution file from the artist to produce a quality print.   Give us a shout with the size you’d like and we can get you a quote.

I want to sell my art on your site, how do I do this?
Unfortunately, ArtPrintstopia.com isn’t available to everyone since it’s a curated online gallery.  That being said we’d love to meet you and have a look at your photos, paintings or illustrations to see if it’s a good fit for what we’re looking for.  Please contact us here and we’ll be in touch!